1. Booking and Payment

• All bookings must be confirmed in writing or via our online platform.

• A deposit or full payment may be required to secure your booking.

• Accepted payment methods include EFT, bank deposit, credit/debit cards, or secure online gateways.

• Full payment must be received before the service date unless otherwise agreed in writing.

2. Cancellations and Refunds

• Customer cancellations made 48 hours or more before the tour or transfer date may qualify for a partial refund, minus applicable admin fees.

• Late cancellations (within 48 hours) or no-shows are non-refundable.

• In the rare event that Stackers.co cancels, you’ll receive a full refund or the option to reschedule at no extra cost.

• Some third-party bookings (e.g., accommodation, boat trips) may have their own cancellation policies.

3. Changes to Bookings

• Minor changes (like pick-up time or guest name) can usually be accommodated at no charge.

• Major changes (like tour date or destination) are subject to availability and may incur additional fees.

4. Health, Safety, and Insurance

• You participate in all tours and transfers at your own risk.

• Stackers.co takes reasonable care to ensure your safety, but we are not liable for injuries, losses, or damages arising during your trip.

• We recommend you obtain travel insurance that covers medical emergencies, trip cancellations, and personal belongings.

5. Travel Requirements

• You are responsible for ensuring you have valid passports, visas, and travel documents.

• Some tours may require a moderate level of physical fitness or special medical considerations. Please disclose any health conditions prior to booking.

6. Behavior and Conduct

• We reserve the right to refuse service or terminate a tour without refund if a guest behaves in a way that is abusive, dangerous, or disruptive to others.

• Illegal activities and possession of prohibited substances are strictly forbidden during any service provided by Stackers.co.

7. Use of Website and Content

• All content on this website (text, images, logo, etc.) is the property of Stackers.co and may not be used without written permission.

• By using our website, you agree not to misuse or interfere with its normal operation.

8. Limitation of Liability

Stackers.co will not be held liable for:

• Delays caused by traffic, weather, or third-party providers

• Loss or damage to personal property

• Acts of nature or force majeure events beyond our control

9. Governing Law

These Terms and Conditions are governed by the laws of South Africa and Zimbabwe, depending on the location of the service rendered. Disputes will be handled under the applicable local jurisdiction.

10. Contact Us

If you have any questions about these Terms and Conditions, please reach out:

Stackers.co
Email: info@stackerstours.com
Phone: +27 76 051 7400